Shipping + Returns

After your order has been placed, our team will inspect and carefully packaged your purchase within 1-3 business days. We do offer gift notes just leave a message in the order notes at checkout.

 

SHIPPING 
Please allow 1-3 business days for your order to be processed and shipped.

Once a package is picked up and scanned in by our carrier, the delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time. 

DOMESTIC CUSTOMERS 
Orders shipped within the contiguous U.S. may take 2-5 business days to arrive, dependent on location. AK, HI, and outlying territories may take longer. Ship time does not include in-studio processing. 

INTERNATIONAL CUSTOMERS 
International orders are shipped via USPS First Class International or USPS Priority Mail International and typically take 1-3 weeks to arrive. For rush shipments, please email our Customer Service team at orders@sawdustandembers.com.

Please note that shipping fees do not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by country. Unfortunately, Sawdust & Embers has no control over this, and the customer is responsible for paying any and all additional fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees. 

 

Returns

At Sawdust & Embers, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded.

All Candle Returns - Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For Apparel Items - Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Exempt Items

Several types of goods are exempt from being returned.

* Gift cards or Used candles

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Returns Process 

Step 1: Submit a Return Request

Step 2: A prepaid return shipping label will be sent to you via email.

Step 3: Returns are processed within 3 business days of being delivered back to our studio. An email will be sent when your return is processed.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@sawdustandembers.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for a like item you would be responsible for shipping the item back, send us an email at returns@sawdustandembers.com and send your item to 2310 Richfield DR, Garland, TX, 75040, United States.

Shipping

To return your product, you should mail your product to

2310 Richfield Dr, Garland, TX, 75040, United States.

*Apparel Items: To return your apparel item, you should mail to: 19749 Dearborn St, Chatsworth, CA 91311.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.