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FAQ

What if I need to make an order change?

If you would like to change your order after you receive a confirmation, send us a message as soon as possible at orders@sawdustandembers.com. We can usually change an order within a few hours. However, once the item has been fulfilled it is ready for shipment.

 

Do you offer bulk discounts on events or gifts orders?

Yes, if you would like to order a minimum of 24 pieces of one size/scent. Please email us at info@sawdustandembers.com for info on bulk orders.

 

Do you offer custom/private label scents?

No, at this time we exclusively sell only our own curated line of scents.

 

Do you offer drop shipping?

No, we do not offer drop shipping or plan to sell on other online-only stores.

 

Do you offer international shipping?

Yes, International packages are shipped via USPS International and typically arrive within 1-3 weeks. Shipping times vary depending on location, the time of year and local postal service. Rates are calculated by weight of package/delivery destination and are for postage alone. International shipping does not include tracking or delivery confirmation.

(International packages may be subject to customs or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Sawdust & Embers has no control over this. )

 

How do I track my order?

Once we ship your order, you will receive an email with tracking information. You can also enter your tracking information on our tracking page. If for some reason you did not receive this information, please message us at info@sawdustandembers.com

 

Do you charge a sales tax?

The state of Texas has a 6.25% sales tax. Other taxes vary by location.