Do you offer samples of each scent?
Yes, we created Ember Kit which includes 4 or more of our Trail Tin candles in any scent of your choosing.
What if I do not like my candle scent?
We understand purchasing a product that must use your sense of smell is a difficult decision. Please refrain from scratching your screen until we finalize our scratch and sniff function. We currently offer the Ember Kit which allows you to try any of our unique fragrances. Just choose 4 or more, and we will ship them free of charge. (US only standard shipping method applies.)
What if I need to make an order change?
If you would like to change your order after you receive a confirmation, send us a message as soon as possible at firstname.lastname@example.org. We can usually change an order within a few hours. However, once the item has been fulfilled it is ready for shipment.
Do you offer bulk discounts on events or gifts orders?
Yes, if you would like to order a minimum of 24 pieces of one size/scent. Please email us at email@example.com for info on bulk orders.
Do you offer custom/private label scents?
No, at this time we exclusively sell only our own curated line of scents.
I have an order that includes both candles and S&E Apparel Items, and it's showing a shipping charge.
Shipping will be charged for the S&E Apparel item. However, the candle order will be shipped free. Returns are also free on all candle orders. However please note S&E Apparel items are shipped separately from our production facility.
How do I track my order?
Once we ship your order, you will receive an email with tracking information. You can also enter your tracking information on our tracking page. If for some reason you did not receive this information, please message us at firstname.lastname@example.org
Do you charge a sales tax?
The state of Texas has a 6.25% sales tax. Other taxes vary by location.