FAQ

Do you offer samples of each scent?

Yes, we created Try a Scent pack which includes 6 tealight sized candles in any scent of your choosing. The Try a Scent pack costs $8 and ships free. 

What if I do not like my candle scent?

We understand purchasing a product that must use your sense of smell is a difficult decision. Please refrain from scratching your screen until we finalize our scratch and sniff function. We currently offer the Try a Scent pack that cost $8 and allows you to try any scent in a convenient 6 pack.

What if I need to make an order change?

If you would like to change your order after you receive a confirmation, send us a message as soon as possible at info@sawdustandembers.com. We can usually change an order within a few hours. However, once the item has been fulfilled it is ready for shipment. 

Do you offer bulk discounts for events or gifts?

Yes, if you would like to order a minimum of 24 pieces of one size/scent. Please email us at info@sawdustandembers.com for info on bulk orders. 

Do you offer custom/private label scents?

No, at this time we exclusively sell only our own curated line of scents.

I have an order that includes both candles and S&E Apparel Items and it's showing a shipping charge.  

Shipping will be charged for the S&E Apparel item. However, the candle order will be shipped free. Returns are also free on all candle orders. However please note S&E Apparel items are shipped separately from our production facility.
 

Do you offer drop shipping?

No, we do not offer drop shipping or plan to sell on other online stores.

Do you offer international shipping?

Yes, International packages are shipped via USPS International and typically arrive within 1-3 weeks. Shipping times vary depending on location, the time of year and local postal service. Rates are calculated by weight of package/delivery destination and are for postage alone. International shipping does not include tracking or delivery confirmation.
(International packages may be subject to customs or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Sawdust & Embers has no control over this. )

How do I track my order?

Once we ship your order, you will receive an email with tracking information. You can also enter your tracking information on our tracking page. If for some reason you did not receive this information, please message us at info@sawdustandembers.com

Do you charge a sales tax?

The state of Texas has a 6.25% sales tax. Other taxes vary by location. 

Candle Safety

Always keep a burning candle within sight.

Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.

Never burn a candle on or near anything that can catch fire.

Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.

Keep burning candles out of the reach of children and pets.

Trim candlewicks to ¼ inch each time before burning.

Long or crooked wicks can cause uneven burning and drips.

Always use a candleholder specifically designed for candle use.

The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

Be sure the candleholder is placed on a stable, heat-resistant surface.

This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.

Keep the wax pool free of wick trimmings, matches and debris at all times.

Always read and follow the manufacturer’s use and safety instructions carefully.

Don’t burn a candle longer than the manufacturer recommends.

Keep burning candles away from drafts, vents, ceiling fans and air currents.

This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

Always burn candles in a well-ventilated room.

Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

Don’t burn a candle all the way down.

Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container. 

Never touch or move a burning candle or container candle when the wax is liquid.

Never use a knife or sharp object to remove wax drippings from a glass holder.

It might scratch, weaken, or cause the glass to break upon subsequent use.

Place burning candles at least three inches apart from one another.

This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.

Use a snuffer to extinguish a candle.

It’s the safest way to prevent hot wax splatters.

Never extinguish candles with water.

The water can cause the hot wax to splatter and might cause a glass container to break.

Be very careful if using candles during a power outage.

Flashlights and other battery-powered lights are safer sources of light during a power failure.

Extinguish a candle if it repeatedly smokes, flickers or the flame becomes too high.

The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.

Never use a candle as a night light.


For more Candle Safety Rules please visit the NCA’s Candle Safety Page at http://candles.org/fire-safety-candles/candle-safety-rules/

Coconut Wax

COCONUT WAX 101

We use a 100% natural blend of organic coconut wax that is only made with biodegradable materials. Coconut wax comes from the process of collecting coconuts and cold pressing the oil from the meat of the coconut. A cleaning and filtering process creates a creamy bright white wax. Unlike Paraffin Waxes which is a byproduct of petroleum production. Why would you want to burn fossil fuels inside your home?

Why don’t we use Soy Wax like all the other companies?

While Soy wax does burn clean and slowly it has trouble throwing a fragrance. It also has a much smaller fragrance load capability when compared to coconut wax or even paraffin. Therefore Soy wax candles tend to have a weaker smell. Soy is also more temperamental in that it can have unsightly holes or pockets in the wax. Soy wax is a byproduct of the massive soybean industry, therefore, it is very inexpensive to produce. 

Why do we use Coconut Wax?

Coconut wax offers an exceptionally clean burn at a very slow rate and it throws scent extremely well as it has a much higher fragrance load capability. Most of the candle industry has overlooked coconut wax as it has a higher overall cost per pound. We think the cost outweighs the benefits!

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