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Shipping + Returns

After your order has been placed, our team will inspect and carefully packaged your purchase within 1-3 business days. We do offer gift notes just leave a message in the order notes at checkout.

Free Domestic Shipping

Most items in our store qualify for free shipping within the Continental United States. Items that do not qualify may include sale or discontinued items, and some apparel items. Wholesale orders do not qualify for free shipping. Sawdust & Embers reserves the right to modify our free shipping option at any time.

Once shipped, all US candle orders take 2-5 business days to arrive based on your choice of carrier, subject to location. Outlying territories such as Alaska and Hawaii may take longer. Shipping times do not include processing. Expedited shipping is also available at an additional cost.

International Shipping

International purchases are shipped using USPS Priority Mail International. Rates are automatically calculated by country and typically arrive in 1-3 weeks. Upon request, we can also use other carriers just email us at orders@sawdustandembers.com.

Please note international shipments do not include any additional import, customs, duties fees to which these shipments may be subject. Unfortunately, Sawdust & Embers has no control over this, the customer is responsible for paying any such customs fees required by the country of import.

 

Returns

At Sawdust & Embers, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded.

All Candle Returns - Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For Apparel Items - Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Exempt Items

Several types of goods are exempt from being returned.

* Gift cards or Used candles

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Returns Process 

Step 1: Submit a Return Request

Step 2: A prepaid return shipping label will be sent to you via email.

Step 3: Returns are processed within 3 business days of being delivered back to our studio. An email will be sent when your return is processed.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@sawdustandembers.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for a like item you would be responsible for shipping the item back, send us an email at returns@sawdustandembers.com and send your item to 2310 Richfield DR, Garland, TX, 75040, United States.

Shipping

To return your product, you should mail your product to

2310 Richfield Dr, Garland, TX, 75040, United States.

*Apparel Items: To return your apparel item, you should mail to: 19749 Dearborn St, Chatsworth, CA 91311.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.